Track My Order

Use the tracking link in your RoseZoe shipping confirmation email to check your parcel. Keep your order number and tracking number available if you need help.

Find your tracking information

Check the inbox and spam folder for the email address used at checkout. If you cannot find a shipping confirmation, email support@rosezoe.com with your order number so we can check the order status.

Orders with several items may arrive in separate parcels. Each parcel can have its own tracking number and delivery updates.

Why has tracking not updated?

A tracking number can be issued before the carrier receives or scans a parcel. Check again for the next carrier update. If the status remains unchanged or you need an update, contact our support team with your order and tracking numbers.

When will my order arrive?

Delivery estimates depend on your destination and the shipping service selected. Review your shipping confirmation and the carrier tracking page for available updates, and see our shipping and delivery information.

Marked delivered but not received?

Check the delivery address on your order, any safe location indicated by the carrier, and whether someone at the address accepted the parcel. Contact the carrier for delivery details and RoseZoe support for help with your order.