Shipping & Delivery

Review delivery options for your address at checkout before placing a RoseZoe order. For shipping questions, email support@rosezoe.com.

Shipping rates and destinations

Our current standard shipping rate for eligible United States addresses is US$5.00. Any applicable shipping promotion and the final charge are shown at checkout.

For other destinations, enter your full address at checkout to check availability and the applicable rate. Available services can depend on the destination and items in your cart. If no delivery option appears, contact us before placing an order.

Processing and delivery updates

Order processing and carrier transit are separate stages. Delivery estimates depend on the service, destination and carrier conditions. Consult the shipping information for your order and the carrier tracking page for available estimates; do not rely on a fixed arrival date unless it has been confirmed for your order.

Track your order

Use the tracking link in your shipping confirmation email. Orders with multiple items may be sent in separate parcels with different tracking numbers. A new tracking number may not show movement until the carrier scans the parcel.

Visit Track My Order for help, or contact support with your order number if you cannot find a shipping email.

Delivery address and missing parcels

Check your full delivery address, apartment or unit number, and postal code before ordering. If an address needs correcting, contact us promptly; changes may not be possible once the parcel is in transit.

If tracking shows delivered but you have not received the parcel, check the delivery details and any safe location indicated by the carrier, then contact the carrier and RoseZoe support for assistance.

Returns and refunds

Read our returns, refunds and warranty information for eligibility and instructions. Contact support for return authorization before sending an item back. The address displayed on our contact page is not a return address.