Refund & Warranty

You have 30 days after receiving your item to request a return. This page explains how to get help with returns, refunds and product issues. Read our Refund Policy for the full terms, eligibility requirements and exclusions. The same policy is available at checkout.

Request a return

Email support@rosezoe.com with your order number, proof of purchase and the reason for your request. Contact us before sending a parcel. Returns sent without first requesting a return will not be accepted.

To be eligible, an item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. The exclusions in our Refund Policy also apply. If you are unsure whether your item qualifies, contact us before returning it.

If your return is accepted, we will send a return shipping label and instructions on how and where to send the package. Follow the authorized return instructions; our company contact address is not a return address.

Refund timing

We will notify you after receiving and inspecting your return and let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, email our support team.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number, the product name and a description of the problem so we can evaluate the issue and help resolve it.

Exchanges and warranty questions

For an exchange, request a return first. Once it is accepted, you can place a separate order for the replacement item, as explained in our Refund Policy.

For a warranty question, email support with your order number, product name, purchase date and a description of the issue. Any warranty coverage depends on the terms supplied with your purchase; this page does not create a separate warranty period.

Existing orders

Updates to this page do not reduce the return, refund or warranty commitments provided when an existing order was placed. If your order confirmation or the terms provided at purchase differ from this page, contact us so we can apply the commitments for your order.

For delivery information, visit Shipping & Delivery. For order assistance, visit Contact RoseZoe.