We prioritize your satisfaction and understand the importance of privacy and discretion in our products and services. Our refund and return policy is designed to ensure a fair process while respecting health and safety standards.

 1. Eligibility for Returns

- Time Frame: Returns must be initiated within 14 days of receiving the product.

- Condition: Due to the intimate nature of our products, items must be unused, unopened, and in their original packaging to be eligible for a return. This is non-negotiable for health and safety reasons.

 2. Non-Returnable Items

- Exceptions: For health and hygiene reasons, any opened or used products cannot be returned. 

 3. Process for Returns

- Contact Us: To initiate a return, please contact our customer service team at support@rosezoe.com. Provide your order number, purchase date, and a brief explanation for the return.

- Return Authorization: If your return is eligible, we will provide a Return Authorization Number and instructions on how to proceed.

 4. Refunds

- Inspection: Upon receiving the returned item, it will undergo an inspection. If it meets our return criteria, a refund will be processed.

- Refund Amount: Refunds will cover the cost of the product but not any shipping fees incurred.

- Processing Time: Please allow 3 days for the refund to be processed and reflected in your account.

 5. Exchanges

- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately for a replacement.

 6. Shipping for Returns

- Customer Responsibility: Customers are responsible for shipping costs for returning items. We recommend using a trackable shipping service.

- Damaged During Return: We are not responsible for items damaged or lost in return shipment.

 7. Discretion and Privacy

- Packaging: All returns should be sent in discreet packaging.

- Personal Information: We ensure the confidentiality of your personal information in accordance with our privacy policy.

 8. Contact Information

- For any questions regarding our return policy, please contact us at support@rosezoe.com.