Contact us
For product questions and help with an existing order, email support@rosezoe.com.
Help us find the right information
- Orders and delivery: include your order number and the email address used at checkout.
- Products and chargers: include the product name or page link. For a replacement charger, describe the connector and contact spacing.
- Returns or an item that arrived damaged: include your order number and a description of the issue. Review our return policy and contact us before returning a parcel.
For delivery updates, visit Track My Order or read our shipping information.
Contact details
Company name: ROSEZOE LIMITED
Address: 6282 Oakhurst Dr, Grove City, OH 43123, United States
This is not a return address.
Email: support@rosezoe.com
Phone: +1 (401) 552-4259
Contact us
You have 30 days after receiving your item to request a return. See our Refund Policy for eligibility, exclusions and refund processing details.
Email support@rosezoe.com with your order number and proof of purchase before sending anything back. If your return is accepted, we will provide a return shipping label and instructions.
If an item arrives damaged, defective or incorrect, contact us promptly with the details so we can help. Updates do not reduce the commitments provided when an existing order was placed.
If an item arrives damaged, defective or different from what you ordered, contact support@rosezoe.com with your order number and a description of the issue. Include clear photos of the product or packaging when relevant.
For warranty questions, include the product name and purchase date so we can check the applicable terms. Follow the care and charging instructions supplied with your model.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Delivery estimates vary by destination and the shipping service selected. Check the options shown at checkout and use the tracking link in your shipping confirmation for carrier updates.
If you cannot find your tracking information or need help with a delayed parcel, email support@rosezoe.com with your order number.
Check the product page for the availability of your preferred model and variant. If it is unavailable, email support@rosezoe.com with the product name or link to ask about restocking.
Restock dates can vary by product; our team can help you check the available information.