Blue Rose Toy

We ship our products in more than 100 countries. We always offer a free delivery option.

Our orders are shipped within 2 days.

Once shipped, an order takes an average of 10 working days to be delivered. Here are some estimates depending on your country, calculated from recent shipments.

North America: 7 to 10 business days

EU: 7 to 10 business days

UK: 7 to 10 business days


Oceania: 10-15 business days

Asia: 10-15 business days

🎅 We do not guarantee any delivery date for Standard Shipping. If you want to order for Christmas, please be aware of shipping times and potential delays due to the Holiday period.

Unleash pleasure with confidence. Rose Toy: Satisfaction guaranteed with our 12-month warranty

We prioritize your satisfaction and understand the importance of privacy and discretion in our products and services. Our refund and return policy is designed to ensure a fair process while respecting health and safety standards.

 1. Eligibility for Returns

- Time Frame: Returns must be initiated within 14 days of receiving the product.

- Condition: Due to the intimate nature of our products, items must be unused, unopened, and in their original packaging to be eligible for a return. This is non-negotiable for health and safety reasons.

 2. Non-Returnable Items

- Exceptions: For health and hygiene reasons, any opened or used products cannot be returned. 

 3. Process for Returns

- Contact Us: To initiate a return, please contact our customer service team at support@rosezoe.com. Provide your order number, purchase date, and a brief explanation for the return.

- Return Authorization: If your return is eligible, we will provide a Return Authorization Number and instructions on how to proceed.

 4. Refunds

- Inspection: Upon receiving the returned item, it will undergo an inspection. If it meets our return criteria, a refund will be processed.

- Refund Amount: Refunds will cover the cost of the product but not any shipping fees incurred.

- Processing Time: Please allow 3 days for the refund to be processed and reflected in your account.

 5. Exchanges

- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately for a replacement.

 6. Shipping for Returns

- Customer Responsibility: Customers are responsible for shipping costs for returning items. We recommend using a trackable shipping service.

- Damaged During Return: We are not responsible for items damaged or lost in return shipment.

 7. Discretion and Privacy

- Packaging: All returns should be sent in discreet packaging.

- Personal Information: We ensure the confidentiality of your personal information in accordance with our privacy policy.

 8. Contact Information

- For any questions regarding our return policy, please contact us at support@rosezoe.com.